Frequently Asked Questions

Using the charger, plug it into any outlet. It will take 4-6 hours to fully charge. Avoid leaving the Cruzer or charger plugged in for long periods of time. The charging port is located on the right side (if you’re sitting on it), below the foot deck. You can also plug the charger directly into the battery.

Always ensure the Cruzer is turned off when moving it, and you’re not sitting on it. Turn the Cruzer on once you’re seated and ready to go. It's very easy to accidentally turn the throttle while walking the Cruzer into position causing the Cruzer to lurch forward unexpectedly.

The Cruzer will detect the key fob and allow the Cruzer’s ‘start’ push button to engage. Unlock the Cruzer using the key fob before starting. The physical key included with your Cruzer is to lock and unlock the battery for removal.

While sitting on the Cruzer, with your hands on the handles, put the kick stand up (Cruzer will not move when kick stand is down), then slowly twist the throttle on the right handle and ease your way up to your desired speed.

To engage the alarm, push the lock button on the key fob. Once you turn off the Cruzer while in alarm mode, it will automatically sound the alarm after 10 seconds (making a loud alarm sound to notify you it's locked).

Use the unlock button on the key fob. Once the Cruzer is unlocked, the push button start will work to turn on the Cruzer.

To clean your Cruzer, wipe it down with a wet cloth. Avoid spraying it with water, as it may damage the electrical components.

Regularly check the tire pressure to ensure tires are inflated to the proper PSI of 20-30 PSI. Low tire pressure can affect speed, performance, and safety.

Like any moving vehicle, it’s possible for nuts and bolts to loosen over time. To avoid problems, regularly check for any loose nuts and bolts that may loosen during riding.

Clean your brakes often with a clean cloth and ensure no debris is between the brake pads and rotors. If your brakes start to squeak, wipe the discs with a clean cloth, or use brake cleaner to remove any dust or dirt.

With our 20 AH battery, expect 20-25 miles of range. Keep in mind the range can be impacted by the topography, weight of driver/passenger, and charging habits. To get the most life out of your battery, charge it for the recommended 4-6 hours and then unplug from the charger.

Do not store batteries in temperatures greater than 130°F or lower than 14°F for longer than 24 hrs. Extreme temperatures can damage the battery and void the warranty.

Your Cruzer will go slower when the battery gets low, especially when going uphill. Charge your battery and try again.

Check the battery plug to ensure it’s pushed in all the way. If the Cruzer's display turns on, but won't accelerate, check to see if either brake is engaged.

All Island Cruz Cruzers have a weight capacity of 500 lbs. Weight may impact the speed of the Cruzer, particularly on inclines.

See our full warranty information here.

We ship all Cruzers using LTL carriers. This ensures safe delivery from our warehouse to your door. See full shipping policy here

We offer free shipping on all Cruzers within the continental United States. For shipping to Hawaii, Alaska, or internationally, please contact our Customer Service Team at onlineservice@islandcruz.com.

Our Cruzers are typically sold for neighborhood recreational use. In general, you will not need to register your Cruzer, but we do recommend calling your local county DMV office to ensure you get the most localized, updated information on using your Cruzer on the roads where you live.

Island Cruz Cruzers come assembled with minor small-part setup of the handlebar, backrest, and blinkers. With two people, it may take up to 30 minutes to unpack and fully set up the Cruzer. See instructions here for basic setup

YES.

Yes, we have over 20 locations where we demo and sell our Cruzers. We would love to host you at the store and welcome you to take a test drive! See our store locator here

Cruzers can be a great way to enjoy a round of golf, but you will first need to check with the course pro shop before cruising the course.